Return & Refund Policy

At S9 Wellness Pvt Ltd, we prioritize customer satisfaction. Please read our return and refund policy below for product purchases.

1. Eligibility for Returns

• Returns accepted within 30 days from purchase date.
• Products must be unused, unopened, and in original packaging.
• Provide a valid invoice or proof of purchase.
• Only purchases from authorized distributors or the official website are eligible.

2. Non-Returnable Items

• Opened or used products.
• Items marked as non-returnable, final sale, or clearance.
• Expired products.

3. Return Process

1. Contact our support team at info@s9wellness.com/+91 8570879026].
2. Receive a return authorization number (RMA).
3. Ship the product back. Return shipping is customer’s responsibility unless due to a company error.

4. Refund Process

• Refunds processed within 7–10 business days of receiving the product.
• Shipping charges are non-refundable.
• A restocking fee up to 10% may be applied.

5. Distributor Returns

• Unsold inventory may be returned within 30 days.
• Must be in resalable condition.
• Buyback available upon termination per agreement and local laws.

6. Damaged or Defective Items

Please report within 7 days of delivery. We’ll replace or refund as needed.

7. Contact Us

S9 Wellness Pvt Ltd
📞 Phone: +91 8570879026
📧 Email: info@s9wellness.com
🕒 Support Hours: Monday to Friday – 9:00 AM to 6:00 PM, Saturday – 10:00 AM to 2:00 PM, Sunday – Closed